1. Who we are
GamCinama (the “Service”) is operated by DCyberLab, Bakoteh, Banjul, The Gambia (“we”, “us”). We are responsible for your personal information under this policy. The Service includes the website at https://gamcinama.dcyberlab.com, the viewer app at https://watch.gamcinama.dcyberlab.com, the Creator Studio, and our mobile apps.
2. What we collect
Information you give us
- Account details: your name, phone number, and optionally your email address and profile picture.
- Password: stored only as a one-way cryptographic hash (argon2id). We cannot see your password.
- Creators: channel name, bio, artwork, the videos you upload, and the mobile-money wallet details (network, number and account name) you add for payouts.
- Support messages you send us.
Information created when you use the Service
- Purchases: which Channel Pass you bought, the amount, the payment method type (for example “Wave”), the payment reference from our payment provider, and the pass start and end dates.
- Viewing activity: what you watch, where you stopped (so you can resume), your watchlist, and aggregated daily view counts per title.
- Technical data: IP address, device and browser type, and security logs of sign-ins and important account changes.
What we do not collect
We never receive or store your mobile-money PIN or your full card number. Payments are entered on the secure page of our payment provider, ModemPay.
3. How we use it
- To create and secure your account and keep you signed in.
- To process Channel Pass purchases and give you access to what you paid for.
- To stream video, remember where you stopped, and show your library.
- To calculate creator earnings, pay creators, and keep accurate financial records.
- To prevent fraud, abuse and copyright infringement, and to enforce our Terms of Service.
- To answer support requests and send essential service messages.
- To understand, in aggregate, how the Service is used so we can improve it.
We use your information because it is necessary to provide the Service you asked for, to meet our legal and accounting obligations, and for our legitimate interest in keeping the Service safe. We do not sell your personal information and we do not use it for third-party advertising.
4. What creators see
When you buy a creator’s Channel Pass, that creator can see your name, a masked phone number (for example +220 70•••12), the plan you bought and when it ends. Creators never see your full phone number, email address, payment details or viewing history on other channels. Creators also see aggregated, anonymous statistics such as daily views.
6. International transfers
Some of our providers store or process data outside The Gambia (for example, video delivery servers in Europe). When that happens we use reputable providers and take reasonable steps to make sure your information stays protected.
7. How long we keep it
- Account information: for as long as your account is open.
- Payment and payout records: for as long as required for tax, accounting and anti-fraud purposes, even after an account is deleted.
- Viewing progress and watchlist: until you delete your account.
- Security logs: for a limited period, then deleted or anonymised.
8. Security
We use encryption in transit (HTTPS), hashed passwords, short-lived sign-in tokens, signed and time-limited video links, and restricted staff access with audit logs. No system is perfectly secure, so please keep your password private and tell us right away if you think your account has been compromised.
9. Your rights & account deletion
You can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that is wrong (you can also edit your profile yourself);
- delete your account and the personal information linked to it, except records we must keep by law (such as payment records);
- stop or limit certain uses of your information.
You can request account deletion from your account settings in the app (where available) or by emailing us from the email or phone number on your account. We respond within 30 days. Deleting your account ends any active Channel Pass without a refund.
10. Children
You must be at least 13 years old to create an account, and under-18s should use the Service with a parent’s or guardian’s permission. Some titles are rated for adults only. If you believe a child has given us personal information without permission, contact us and we will delete it.
12. Changes to this policy
We may update this policy. The date and version at the top show the latest change. If a change is significant we will tell you in the app or by message before it takes effect.
13. Contact us
DCyberLab
Bakoteh, Banjul, The Gambia
Email: ebrimaa2ray@gmail.com
Phone: +220 393 7198 · +220 602 7567
See also our Terms of Service.